📦 Frequently Asked Questions (FAQ's)

🛍️ PRODUCT

What is the quality of your products?
At SmashSquad, we are committed to high-quality garments, designed to offer the perfect balance between comfort, performance, and style. Each piece is designed to accompany you both on and off the court.

How do I know what size to choose?
A size guide is available for each product to help you choose accurately.
If you are between two sizes, we recommend opting for the larger one for a more comfortable fit.

👉 Our goal is for you to get it right the first time.

Are the garments unisex?
Yes, most of our designs are unisex and adapt perfectly to different body types. You will find specific details about the fit for each product.

Are the colors exactly as they appear in the photos?
We strive to ensure that the images faithfully reflect the product, although there may be slight variations depending on the device screen.

 

🚚 SHIPPING

How long does it take for my order to arrive?
The usual delivery time is 6 to 12 business days.
We work to ensure you receive your order as soon as possible and without surprises.

Do you ship throughout Spain?
Yes, we ship throughout Spain, including the Peninsula, Balearic Islands, Canary Islands, Ceuta, and Melilla.

• Estimated delivery time for Peninsula: 6 to 12 business days
• Estimated delivery time for Balearic Islands, Canary Islands, Ceuta and Melilla: 8 to 20 business days
  

How much does shipping cost?
The cost is automatically calculated at checkout.
👉 Furthermore, in Spain (peninsular territory) we offer free shipping on orders over €100, so you can make the most of your purchase.

Can I track my order?
Yes, as soon as your order leaves our warehouse, you will receive an email with the tracking number so you can know its status at all times.

🔄 EXCHANGES AND RETURNS

What happens if I order the wrong size?
All our products are made on demand specifically for each customer. For this reason, we do not accept returns or exchanges in the following cases:

• Incorrect size chosen by the customer
  
• Change of mind
  
• Order placed by mistake
  
• Minor color variations compared to the screen
  

👉 We recommend carefully reviewing the size guide before completing your purchase.

How can I notify you if my order arrived defective?
It's very simple. You just need to contact us and we will guide you step by step.

We do accept returns or replacements only if the product has:

• Manufacturing defects
  
• Damage during transport
  
• Error in the received product (incorrect model, size, or design)

Is there a cost to return a product?
Return shipping costs are borne by the customer, except in the case of a defective product or an error on our part.

When will I receive my refund?
Once we receive the product and verify its condition, we will process the refund as soon as possible and notify you once it has been processed on our end.

💳 PAYMENTS

What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure methods available at checkout.

Is it safe to buy at SmashSquad?
Yes. All payments are made through secure and encrypted platforms, guaranteeing the protection of your data at all times.

👉 Shop with complete peace of mind.

🎁 PACKS AND BUNDLES

What do the packs include?
Each pack includes the products specified in the description.
👉 We recommend reviewing it to know exactly everything you are receiving. If in doubt, send us a message and we'll help you!

Can the products in the pack be purchased separately?
Yes, most products are available individually, although packs offer better value for money.

👉 More value for less.

Do the packs have a discount?
Yes, the packs are designed to offer you a more competitive price than buying the products separately.

📩 CUSTOMER SERVICE

How can I contact you?
You can write to us through the contact form or by email. We will be happy to help you.

How long do you take to respond?
Our team responds within 24-48 business hours.

👉 We take every inquiry seriously.

 

🤔 DO YOU HAVE ANY OTHER QUESTIONS?

We are here to help you. Write to us and we will respond as soon as possible 🙃

👉 At SmashSquad, we want you to shop with complete confidence from the very first moment.